Welcome to eBay Customer Service. My name is Sanchayan. Please give me 2 minutes while I go through the previous discussion which you'd with my colleague and the contact reason you have mentioned.

Ok

Hello Susmith, nice to meet you here in chat. Before anything else, I wish you and your family are happy and healthy.

I see you opened this account 7 years ago. Thank you for your loyalty

How may I assist you today?

I would like to appeal a false policy violation. I have documents to show I could be an eligible seller under the given policy.

https://www.ebay.ca/itm/256072661357

Thank you for sharing.

may I know that are you referring to the listing that has been removed?

yes

I can understand that you want to relist your item?

No, I want to appeal this policy violation. It has been falsely issued to me and my buyers are thinking there are been a recall.

Yes, relist as well.

With the same listing ad.

Thank you for sharing.

https://eclipse.aas.org/eye-safety/viewers-filters

I would request you to check the shared link as this particular item has been specified as recalled item.

I would request you to refrain from listing this particular item.

yes and also, I'm an authorized vendor. Look for my eBay id. https://drive.google.com/file/d/1Yf_Nb6ZFrb9VM8nbHPf0Q1zhGEZmx0nU/view?usp=sharing

My product is genuine. I'm an authorized seller

Thank you for sharing. In that case.

Eclipse-Glass / ca-susm (Canada)

I have checked all the details regarding your item and I would like to share you that, I will be escalating this issue to our backend team. Please be ensured that we will get back to you within 48 to 72 business hours with a solution regarding this issue.

control f

First, confirm to me if you have seen my eBay ID on the AAS websiute?

website*

Yes, I have checked that.

thank you for confirming

It is always a pleasure to assist members like you.

I would request you to wait till the shared time frame.

How will I receive the resulting answer from eBay?

You will receive an email once we get it resolved.

From which email address? Because I receive a lot of email and will keep it from getting to spambox

You will be getting the email in your my messages.

Ok thank you

Thank you for contacting eBay Customer Service, we appreciate your business. I hope you have a great day!